The University of New Mexico

LoboMail FAQs

Why do we need a new email system?

LoboMail is the result of a two-year IT initiative to define needs and select a product that will provide the infrastructure for effective, flexible, and secure communication in support of researchers, instructors, students, and administrators. Over the course of the initiative, input was collected from faculty, staff, and students throughout the University community, culminating in the selection of the Microsoft Outlook and Office 365. The combination of these products will provide the University with an integrated solution that maximizes the advantages of both an on-premise and hosted email and calendaring system. Additional information about the enterprise email initiative can be found at the CIO Web site.

Are all campuses moving to the same system?

Main and Branch campuses will adopt the new platform and functionality in 2012. University Hospital and Health Sciences Center (@salud.unm.edu) will not be part of this deployment.

When will my account be migrated, and how will I know?

Student email migration will start in mid-May and will be completed over the summer. Faculty and Staff mail migration will begin in the summer and will be completed during Fall Semester. The exact timing of which accounts will be migrated in what order is still being determined. You will be receiving multiple emails about the process and what you need to do to prepare for it. NOTE: All notifications will be sent to your NetID@unm.edu address — please check that address on a regular basis, if you are not already doing so.

What do I need to do to get ready?
  1. Check your @unm.edu email on a regular basis for instructions and updates.
  2. Clean out your Inbox! Delete unneeded mail and save large attachments to your hard drive and delete the email.
  3. DO NOT use Trash as a filing system. The Trash folder will not be migrated, so make sure you have saved what you want in another folder.
I currently have my email forwarded to an external account such as Gmail. Will that be brought over to the new system?

No, we cannot preserve forwarding information. Once your account is migrated to the new system it will no longer be forwarded and you will have to reset any automated filtering or forwarding rules. Instructions will be provided on how to do so.

Will my email address change?

No, your email address will remain the same. What is changing is how you access your email, not the email address itself. When your account is migrated you will go to lobomail.unm.edu instead of webmail.unm.edu to get your email.

I have an @salud.unm.edu address as well as an @unm.edu address. Will I still have both addresses?

Yes, you will continue to have both addresses. The requirements and process for receiving a salud address are not changing.

Will we get training on the new system?

You will have access to an extensive list of FAQs, FastInfos, training videos, and web resources to help you make the transition to LoboMail.

Will mobile devices work with the new email system?

Any mobile device that supports Exchange ActiveSync (EAS) will receive email, calendar, and contacts. Any device that supports IMAP will receive email. Support for EAS and IMAP varies by device, but most include built-in functionality. Third party apps are available for most devices as well.

Will LoboMail be compatible with Thunderbird or other third-party email clients?

Yes, email will be available on any email client that supports the IMAP protocol. However, other functions such as calendaring and global address book, will not work.

I am a retiree - will I be included in the new system? When will I be migrated?

Retirees will be migrated along with faculty and staff during the Fall semester. Users will receive a series of emails to their @unm.edu address with more information about the timing and details of the move before any migrations take place.

Will the folders that I use for filing emails be kept intact?

All folders that are part of your mailbox will be migrated in their entirety, with two exceptions. The Trash and the Junk folders will not be migrated, so be sure you do not have anything of value in either of those folders. Local folders and archives will need to be moved separately, and we are in the process of researching options for how to do that.

Will the new email program be web-based or will we have to have dedicated software?

The new email program is web-based. You will access LoboMail using a web-based email client called Outlook Web App. There is nothing to download and nothing to install. You can use Outlook Web App with almost any web browser, including Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and most other web browsers.